E-50 Exosomes 
uk & Ireland Official Distributor
E-50 Exosomes 
uk & Ireland Official Distributor
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Terms and Conditions

Integrated Medical Distributors Ltd
Exclusive UK Distributor of E-50 Exosomes

1. About Us

Integrated Medical Distributors Ltd (“we”, “us”, “our”) is the exclusive authorised distributor within the United Kingdom for E-50 Exosomes professional aesthetic products.

We supply products exclusively to qualified practitioners, clinics, and authorised professional businesses operating within the United Kingdom.

By purchasing products from us, you agree to be bound by these Terms & Conditions.


2. Professional Use Only

All products supplied by Integrated Medical Distributors Ltd, including the E-50 Exosomes range, are intended for professional use only.

By placing an order, you confirm that:

  • You are a qualified practitioner, registered clinic, or authorised professional business.
  • You hold appropriate professional qualifications, insurance, and regulatory    compliance required to purchase and administer professional aesthetic products.
  • Products will be used strictly in accordance with the manufacturer’s instructions and professional protocols.

We reserve the right to request proof of qualifications, insurance, or professional registration prior to approving or dispatching an order.

Failure to provide adequate verification may result in order cancellation at our discretion.


3. Orders

All orders placed with Integrated Medical Distributors Ltd are subject to product availability and acceptance.

We reserve the right to:

  • Refuse or cancel any order
  • Limit order quantities
  • Request practitioner verification before fulfilment

Once an order has been confirmed and dispatched, it cannot be amended or cancelled.


4. Pricing & Payment

All prices are listed in Pounds Sterling (£ GBP).

  • Prices may be exclusive of VAT, which will be added where applicable.
  • Payment must be made in full prior to dispatch, unless otherwise agreed in writing.
  • We reserve the right to change prices at any time without prior notice.

In the event of a pricing or product description error, we reserve the right to cancel or amend affected orders.


5. Delivery

We aim to process and dispatch orders promptly, however delivery times are estimates only and not guaranteed.

Integrated Medical Distributors Ltd is not responsible for delays caused by couriers, transport disruptions, or circumstances beyond our control.

Risk in the goods passes to the buyer upon confirmed delivery.

The buyer is responsible for ensuring that accurate delivery details are provided at the time of ordering.


6. Returns & Refunds

Due to the clinical, sterile, and professional nature of aesthetic products, we operate a strict returns policy.

Products supplied by Integrated Medical Distributors Ltd are non-returnable and non-refundable unless:

  • The product is faulty, or
  • The product is damaged during delivery

Any damage, fault, or discrepancy must be reported within 48 hours of delivery.

To qualify for review:

  • Products must remain unused
  • Products must be unopened
  • Products must have been stored according to manufacturer instructions

We reserve the right to refuse returns that do not meet these conditions.

Refunds will only be issued after inspection and approval of returned goods.


7. Storage & Handling

The purchaser is responsible for:

  • Storing products in accordance with manufacturer guidelines
  • Maintaining appropriate clinical storage conditions
  • Ensuring correct handling, preparation, and administration

Integrated Medical Distributors Ltd accepts no liability for loss of product efficacy or damage caused by incorrect storage, mishandling, or misuse.


8. Limitation of Liability

Products are supplied as distributed from the manufacturer.

Integrated Medical Distributors Ltd shall not be liable for:

  • Improper use or administration
  • Use outside professional scope of practice
  • Failure to follow manufacturer instructions
  • Clinical outcomes resulting from treatment

To the fullest extent permitted by law, our total liability shall not exceed the purchase price of the goods supplied.

Nothing in these Terms shall exclude liability where exclusion is unlawful under UK legislation, including liability for death or personal injury caused by negligence.


9. Regulatory Compliance

The buyer is responsible for ensuring that:

  • Products are used in compliance with UK regulatory requirements
  • Treatments are performed within their professional scope of practice
  • Appropriate consultation procedures and informed consent are obtained from clients

Integrated Medical Distributors Ltd does not provide clinical advice or treatment guidance beyond the manufacturer’s product information.


10. Intellectual Property

All product names, branding, materials, images, and marketing content relating to E-50 Exosomes remain the intellectual property of the manufacturer or authorised brand owner.

Any marketing or educational materials provided by Integrated Medical Distributors Ltd may not be reproduced, distributed, or modified without written permission.


11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Return and Refund Policy

Integrated Medical Distributors Ltd
Exclusive UK Distributor of E-50 Exosomes


Integrated Medical Distributors Ltd supplies professional-use aesthetic products, including the E-50 Exosomes range, to qualified practitioners and businesses. Due to the clinical, sterile, and professional nature of these products, strict return conditions apply.

  

1. Professional Supply Notice

All products are supplied exclusively to qualified practitioners, clinics, and authorised professional businesses.

As all purchases are business-to-business (B2B) transactions, UK consumer distance selling regulations do not apply.

By placing an order, the purchaser confirms that they are authorised to purchase professional aesthetic products and are acting in the course of business.

  

2. Non-Returnable Items

For safety, hygiene, and regulatory reasons, we cannot accept returns on the following items:

  • Opened or used products
  • Products with broken or tampered seals
  • Sterile or temperature-sensitive items
  • Products that have not been stored correctly after delivery
  • Items returned without prior written authorisation

Unless goods are faulty or damaged upon arrival, all sales are considered final.

  

3. Damaged, Faulty, or Incorrect Goods

All originIf your order arrives damaged, faulty, or incorrect, you must notify us within 48 hours of delivery.

Notification must include clear photographs showing:

  • The outer shipping packaging
  • The inner packaging
  • The product and batch number
  • The issue or damage identified

All packaging must be retained until the claim has been reviewed.

Integrated Medical Distributors Ltd reserves the right to request the return of the product for inspection before approving any replacement or refund.

Failure to report issues within 48 hours of delivery may result in refusal of the claim.

  

4. Refunds

Where a return or claim is approved:

  • Refunds will be issued to the original payment method
  • Refunds will typically be processed within 7–14 working days following inspection and approval

Delivery charges are non-refundable, except where the error was caused by Integrated Medical Distributors Ltd.

We reserve the right to refuse refunds or replacements where products show evidence of misuse, improper storage, or tampering.

  

5. Storage Responsibility

Once products are delivered, the responsibility for correct storage transfers to the purchaser.

Integrated Medical Distributors Ltd is not responsible for product degradation or loss of efficacy caused by:

  • Failure to refrigerate where required
  • Exposure to heat, sunlight, or unsuitable environments
  • Incorrect storage or handling after delivery

Practitioners must follow all manufacturer storage guidance.

  

6. Order Cancellations

Orders cannot be cancelled once they have been dispatched.

If cancellation is required prior to dispatch, please contact us immediately. While we will attempt to accommodate requests, cancellation cannot be guaranteed once order processing has begun.

  

7. Return Authorisation

No products should be returned without prior written confirmation from Integrated Medical Distributors Ltd.

Returns sent without authorised approval may:

  • Be refused on arrival
  • Not be processed for refund or replacement

All approved returns will be provided with specific return instructions.

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